Uber, the world’s most popular ride-sharing service, is having a hard time keeping customers.
Uber has become known for its customer service experience, and its customer satisfaction is a top priority.
Now, the company is struggling to get the message out to people about its low customer satisfaction.
On Monday, Uber said that its customer support team was being told to “focus more on messaging” instead of getting customers to report issues.
“Uber is working to address our customer support issues on a case-by-case basis, with a focus on communicating directly with customers about what is happening on their accounts and why,” Uber said in a statement to Business Insider.
Uber’s customer service team is not the only one feeling the strain of its mission.
In addition to Uber’s low customer service, the ridesharing service is also struggling to keep up with the volume of requests it receives for drivers.
Uber announced in June that it would raise its hourly compensation by 50% to $15 an hour, from $12.70, in a move that could result in more drivers being laid off.
But the company’s struggles with customer service are not limited to Uber.
In February, Lyft announced it would cut 5,000 jobs and lay off 5,800 drivers after a string of accidents and accidents caused by drivers.