I was eating a burger with cheese, lettuce, tomatoes, and pickles on a sunny Saturday night in December.
I didn’t know what to expect.
The burger, as I had been told, was made of real beef and bacon.
I had no idea what it was supposed to taste like, but I was hungry.
I was wrong.
I wasn’t hungry.
It was the most frustrating burger I’d ever had.
The cheese was chewy and tasted like it was going to be a real treat, but there was no taste.
It tasted like cardboard.
The lettuce was wilted, mushy, and gross.
I ordered another burger for the table.
And the burger never came.
The burger was the worst burger I’ve ever had, and it was for free.
The man behind the counter, Gordon Food Service, refused to acknowledge my request for a refund.
I didn’t ask him for the reason for my lack of satisfaction, or for why he had denied me the free burger.
I did ask him what he could do to help me with my burger problem.
“We are sorry, but we do not have the resources to provide you with a refund.”
I was furious.
What on earth were they doing to make a business decision like this?
I felt betrayed.
It took a lot of convincing to get him to give me my money back.
But eventually, he agreed.
I never heard from Gordon again.
I ended up giving the money back, and I never returned the free hamburger.
For years, Gordon was the face of a small-time fast-food chain that went under.
It was the beginning of a long-term, painful chapter for me.
“It was a complete disaster,” I said.
“It’s like, why did we give you a refund?”
I am still angry about the experience.
Gordon and his wife, Lisa, sold their company to an affiliate company that later merged with the company that made the burger.
Now the food is made by a different company, but the experience remains.
But that’s not all.
Gordon’s company also has been sued in a federal lawsuit filed by the American Civil Liberties Union of Florida, a nonprofit group that seeks to make sure the food industry doesn’t put profits before the rights of customers.
The lawsuit alleges that Gordon’s food violated Florida law by serving “false or misleading information about the quality of its ingredients and serving food that does not meet the requirements of Florida law.”
The ACLU also alleges that “Gordon’s products have been implicated in human rights abuses in Mexico and Bangladesh.”
“Gordon’s food is being used by millions of people in the United States to make millions of dollars in profits,” ACLU spokesperson Heather Connell said.
When I got my refund, I wasn, as Gordon said, “embarrassed.”
I didn-t understand why he thought I didn and didn’t deserve a refund for something that didn’t taste good.
I asked him what I could do, but he didn’t provide an answer.
He just didn’t want to do it for me, and the lawsuit wasn’t going to do much to change that.
I don’t think I ever went back to Gordon’s and got a refund, either.
What can I do if I’m getting a “No” on your burger?
I had to write my own apology letter to Gordon, apologizing for the experience and asking for his forgiveness.
I said I was sorry I was upset with him.
He didn’t listen.
He never apologized.
He said, “”Gordon’s doesn’t know anything about food.
We’re just trying to do our job.
“He said that “if we don’t take care of our customers, we’ll lose customers and then we’ll get sued.
That’s what’s happening.
We have a problem here.
“The experience wasn’t just a waste of money.
Gordon said I should’ve paid him for my meal.
He told me he’d put me on a waiting list for a new restaurant.
I’m sure I’m not alone in thinking that was a bad idea.
My experience with Gordon’s made me question whether the food I eat should be a commodity, and whether the way we treat food should be based on whether it meets our needs.
It’s an issue that’s been on my mind lately.
A recent survey from the Pew Research Center found that only about half of Americans believe the American food system is “in the best shape it’s ever been.”
And while we’re talking about food, a new report from the Economic Policy Institute shows that the federal government spends $1 trillion on food subsidies every year.
We don’t want our food to be just a commodity.
We want it to be an integral part of who we are, and to be valued for who we really are. And we don