A Nordstrom retailer in India is yet to announce whether it will offer a redress scheme for customers who were allegedly misdirected by a company using fake postcards that purported to be from a company with a similar name to its.
In the wake of the “fake” postcard controversy in March, the retailer has been in the midst of a massive online backlash, with the number of complaints reaching over 50,000.
However, in an interview with the Hindustan Times newspaper on Thursday, a Nordstrom employee who was asked about the possibility of providing a redress program said that “the only thing we could do is not make any announcements or comment on this.
We can’t comment on the issue as we don’t have any information about the company”.”
I’m sure this is a very serious matter and that we will be making announcements soon,” he added.
Nordstrom, which has over 40 stores in India, has been widely criticised by customers for the “bait and switch” scheme.
“I would like to be able to say that Nordstrom does not make the decisions about whether or not customers can return their goods.
I have no idea how this would work.
We are aware of the issue and we are investigating it,” the employee told the newspaper.
In an official statement to the Hindostan Times, a company spokesperson said, “We are currently investigating the issue but there are no immediate updates.”
The spokesperson said that the “complaint” was being investigated by an independent team and that Nordschmoes “do not comment on our internal processes or policies”.
“As we have stated many times, we are always looking for ways to improve customer service and are committed to being the most customer-friendly store in India,” the spokesperson added.
Earlier, the company also issued a statement to The Times saying that it is “working with the relevant authorities to ensure that the situation is resolved”.
“We want to reassure our customers that we are taking this matter very seriously,” the statement said.
Nassim Shokro, who heads the National Consumer Disputes Redressal Forum, said that if the company had a way of working through the issue quickly, it could offer redress.
“If you are a Nordy, you could come to us and say, ‘Please, give me my money back.
We’ve been tricked’,” he told the Times.”
The best way to deal with this is to get the retailers in the right frame of mind and make sure that the retailers are not misusing their power.””
If they are going to be aggressive in taking their revenge on us, then the best thing is to not make announcements,” he said.