The merger of Expedia and Travelocity has caused a huge customer service headache for Expedia customers.
The company posted a loss of $4 billion in the fourth quarter of 2019, the latest available data.
Travelocity reported $1.9 million in revenue in the same period.
It was the first time Expedia lost money in five years.
Travelocity and Expedia have been in a lengthy legal battle for nearly a year over a contract dispute.
The merger has sparked controversy, and the two companies have been at odds with the Federal Trade Commission over how much money Expedia will lose as a result of the deal.
Expedia has said that it will lose more than $2 billion.
Travelers are worried that if the deal goes through, it will mean a loss for them.
Expedia and travel companies in general have been working to protect customers.
They’ve put up a $10 million investment in the company’s customer service department, and Expansive has been expanding its network of offices around the world.
The companies say that the merger will help them keep pace with changes in technology.