Comcast customer support is not listening to your calls, according to a new study that found Comcast customers are being subjected to increasingly rude and offensive customer service calls.
The study, by The New York Times, found that the company’s customer service team responded to nearly 4.6 million customer complaints about Comcast service over a 12-month period.
About 80 percent of those calls were received within the first 24 hours.
Comcast’s call center staff responded to 5.1 million complaints about customer service in the same time period, but they were often met with more rude and abusive customer service.
Composite of calls from Comcast customer-service representatives and callers, from December 2016 to March 2017.
Source: The New England Journal of Medicine/J.
Scott Applewhite/Associated PressThe study found that Comcast was the third-most-repeated offender, with more than 7.1 percent of complaints that were made to the company being received within 24 hours, according the New York Post.
It also found that calls from customers who complained about Comcast’s service were frequently met with a rude, abusive tone.
The Times also found Comcast’s customer-care staff made more than 9 million calls to the media, while a third of the time the staff called a local reporter for information.
In addition, the newspaper found the company was the most frequent offender when it came to receiving negative comments about its business.
The New York State Attorney General’s office, which is investigating Comcast’s response to customer complaints, has launched an investigation.
A Comcast spokesman told the Times that the carrier was reviewing the findings.
Comcast said it had zero tolerance for inappropriate, harassing, or harassing calls.